Staff
- Ability to research, analyze, reconcile and evaluate financial and operation data.
- Advanced computer skills, including effective use of Microsoft Office Suite, including Excel, Word and Outlook.
- Proficiency in cash handling, basic math, and data processing while ensuring compliance with state rules and regulations.
- Ability to communicate effectively and professionally with customers, colleagues, and cross-functional teams.
- Strong organizational and multitasking skills to manage competing priorities to meet deadlines in line with academic and fiscal cycles.
Additional factors that may be considered include:
- Knowledge of state rules, regulations, policies and procedures.
- Ability to reconcile financial transactions, research discrepancies, and ensure date integrity across financial and student information systems.
The Student Account Specialist handles processing, reconciling, and reporting student financial transactions, supporting students, staff, and partners with clear communication and excellent customer service on tuition, payments, and related processes.
Duties:
- Funds Management: Collect, process, and balance State and Federal funds, ensuring all receipts are properly credited to the appropriate funds and accounts.
- Financial Aid & Third-Party Billing: Handle financial aid processing, including sponsor invoicing, apply payments (including Chapters 31 and 33), and promptly update student accounts.
- Financial Reconciliation & Reporting: Reconcile financial aid, third-party billing, and general accounting transactions by performing regular balancing between disbursement reports and the general ledger, investigating variances, and resolving discrepancies to maintain the integrity of financial data; collaborate annually with VCCS on 1098-T testing and distribution.
- Nelnet Coordination: Collaborate with Nelnet (student loan servicing) to manage student payment plans, resolve issues related to expired refund checks, and ensure accurate processing and posting of payments.
- Customer Service: Answer & direct phone calls; communicate regularly with internal and external customers using strong verbal and written communication skills to address questions regarding financial processes or concerns.
- Student Support: Assist students with inquiries related to tuition, billing, and payments, providing accurate guidance and support.
- Office Support: Provide backup coverage for the business office cashier and assist with additional duties as needed to support daily operations.
Pay Band 3 ($33,000-$40,000)
June 10, 2026 (or sooner)
April 21, 2026
Apply online at: VCCS Jobs
Or
Apply online at https://jobs.vccs.edu/postings/94908
or
Submit a completed state application, resume, and cover letter to:
Human Resources
New River Community College
5251 College Drive
Dublin, VA 24084
hrinformation@nr.edu
Open