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NRCC to host "Sharper Skills Seminars" next month

Oct 24 2012

This is an archived article!

This article was published on Oct 24 2012 and was archived on Oct 25 2013. The information below may be outdated or inaccurate.

New River Community College will host several "Sharper Skills Seminars" for business next month at its New River Valley Mall site in Christiansburg. The seminars are designed and instructed by the college's corporate trainers, Laurel Schirr and Jeanne Symanoskie.

Schirr will lead seminars in customer service, sales skills, and time management. Her "Customer Service" seminar focuses on teaching the importance of great customer service, how attitude affects customer service, how to effectively identify customer needs and how to deal with difficult customers. In "Improve Your Sales Skills," Schirr helps participants learn to become more effective sales professionals by making a good first impression, establishing credibility and confidence, effectively handling objections and active listening. "Time Management" focuses on how to best assign priorities to daily workplace activities, overcome procrastination, delegate effectively, hold better meetings and work with digital time-saving apps.

Symanoskie's technology-oriented seminars include "Creating and Managing Online Surveys" and "iPad: A Beginner's Guide." Her "Creating and Managing Online Surveys" seminar will introduce participants to a crucial customer feedback tool. She'll identify resources for creating and managing online surveys and discuss tips for getting customers to give feedback. "iPad: A Beginner's Guide" will introduce participants to Apple's industry-leading tablet computer and showcase how to navigate through screens, download apps, change settings, work with pictures and more.

Offerings include:

Creating and Managing Online SurveysWednesday, November 7, 3:00 - 4:30 p.m.NRCC New River Valley Mall site, Christiansburg - room 133

Customer ServiceFriday, November 9, 9:00 - 11:00 a.m.NRCC New River Valley Mall site, Christiansburg -- room 134

iPad: A Beginner's GuideMonday, November 12, 2:00 - 4:00 p.m. NRCC New River Valley Mall site, Christiansburg - room 123

Improve Your Sales SkillsFriday, November 16, 10:00 a.m. - noonNRCC New River Valley Mall site, Christiansburg -- room 134

Time Management Monday, November 19, 2:00 - 4:00 p.m. NRCC New River Valley Mall site, Christiansburg - room 122

Each Sharper Skills Seminar is $20, but discounts are available for businesses registering multiple participants. For registration and more information call the NRCC Office of Workforce Development at 540-674-3617.

Call Toll Free: 1-866-462-6722 or (540) 674-3600 plus the extension number to reach any employee.

Kelly Kaiser


Public Relations Assistant

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Joyce Taylor


Public Relations Specialist

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  •  5251 College Drive
  •  Dublin, VA 24084
  •  (540) 674-3600
  •  Toll Free: 866-462-6722
  •  Fax: (540) 674-3642
  •  Directions


  •  782 New River Road NW, Suite 400
  •  Christiansburg, VA 24073
  •  (540) 674-3610
  •  Fax: (540) 381-7128
  •  Directions
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