IMPORTANT INFORMATION:

New River Community College is closed for the Thanksgiving holiday. NRCC will reopen on Monday, November 27, at 8:00 a.m. All of us at New River Community College wish you a safe and happy Thanksgiving.

Employee Directory

Employee Directory Link

College Catalog

College Catalog Link

Student Handbook

Student Handbook Link

Bookstore

Bookstore Link

Class Schedules

Class Schedule Link

Student Links

Student Page Link

NRCC to host Customer Service Recovery workshop

Feb 13 2012

This is an archived article!

This article was published on Feb 13 2012 and was archived on Feb 14 2013. The information below may be outdated or inaccurate.

Dealing with conflict is never pleasant, but it is necessary. This is particularly so in the case of customer service. To help those in customer service industries learn more about how to deal with customer complaints and internal workplace conflicts, New River Community College (NRCC) will offer a free two-hour workshop entitled "Customer Service Recovery: What to Do When Things Go Wrong," featuring speaker Bobbie Walker.

The workshop will take place on Wednesday, February 22, from 10 a.m. to noon at NRCC in Dublin.

Walker, of the Virginia Tourism Corporation, will cover several topics during the workshop including embracing complaints as a way to re-engage customers, empowering front-line staff to effectively deal with difficult situations and recognizing complaint management as a critical element of business strategy.

Interested individuals may register for this workshop by visiting https://www.nr.edu/wd_service/. Questions may be directed to the NRCC Office of Workforce Development at 540-674-3613.

Call Toll Free: 1-866-462-6722 or (540) 674-3600 plus the extension number to reach any employee.

Kelly Kaiser

 

Public Relations Assistant

Employee Photo

Joyce Taylor

 

Public Relations Specialist

Employee Photo

 HAVE QUESTIONS ABOUT NRCC? 

NRCC MOBILE

Google Play Store icon

NRCC ALERTS

NRCC Alert Icon

STAY CONNECTED

MILITARY FRIENDLY SCHOOL

Military Friendly School icon

NRCC IN DUBLIN:

  •  5251 College Drive
  •  Dublin, VA 24084
  •  (540) 674-3600
  •  Toll Free: 866-462-6722
  •  Fax: (540) 674-3642
  •  Directions

MALL SITE:

  •  782 New River Road NW, Suite 400
  •  Christiansburg, VA 24073
  •  (540) 674-3610
  •  Fax: (540) 381-7128
  •  Directions
  •  More...

Send comments about this web site to web@nr.edu and general questions about the college to info@nr.edu