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Customer service workshop to be held at NRCC

Sep 20 2011

This is an archived article!

This article was published on Sep 20 2011 and was archived on Sep 21 2012. The information below may be outdated or inaccurate.

Everyone remembers the customer service they receive. A free workshop that helps "front-line" employees enhance their customer service skills will be held next month in Dublin.

New River Community College (NRCC), in partnership with the Virginia Tourism Corporation (VTC), will host "The WOW Factor: Where Service Excellence Starts" on Wednesday, October 26, from 10 a.m. to noon at the NRCC campus in Dublin.

Objectives of the program include showcasing why customer service is beneficial, identifying and practicing positive behaviors that enhance customer service skills, learning to treat co-workers as internal customers and helping front-line employees gain confidence and crucial skills needed to act as good hosts and leaders.

The workshop will be presented by Bobbie Walker, director of education and workforce readiness at VTC. In her role with VTC, Walker works directly with Virginia destinations and attractions, regularly presenting customer service training programs for front-line staff and management.

Interested participants may register for the workshop and find further details online by visiting https://www.nr.edu/wd_service .

Call Toll Free: 1-866-462-6722 or (540) 674-3600 plus the extension number to reach any employee.

Kelly Kaiser

 

Public Relations Assistant

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Joyce Taylor

 

Public Relations Specialist

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NRCC IN DUBLIN:

  •  5251 College Drive
  •  Dublin, VA 24084
  •  (540) 674-3600
  •  Toll Free: 866-462-6722
  •  Fax: (540) 674-3642
  •  Directions

MALL SITE:

  •  782 New River Road NW, Suite 400
  •  Christiansburg, VA 24073
  •  (540) 674-3610
  •  Fax: (540) 381-7128
  •  Directions
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