NRCC to hold “Sharper Skills Seminars” for Business
10/5/2012
| October and November will bring a series of seminars to New River Community College designed to enhance crucial workplace skills. NRCC’s Sharper Skills Seminars series includes eight different workshops designed and instructed by the college’s corporate trainers, Laurel Schirr and Jeanne Symanoskie. Schirr will lead seminars in customer service, sales skills, and time management. Her “Customer Service” seminar focuses on teaching the importance of great customer service, how attitude affects customer service, how to effectively identify customer needs and how to deal with difficult customers. In “Improve Your Sales Skills,” Schirr helps participants learn to become more effective sales professionals by making a good first impression, establishing credibility and confidence, effectively handling objections and active listening. “Time Management” focuses on how to best assign priorities to daily workplace activities, overcome procrastination, delegate effectively, hold better meetings and work with digital time-saving apps. Symanoskie’s technology-oriented seminars include “Claiming Your Business ID,” “Creating Pivot Tables in Excel,” “Managing Your Online Identity,” “Creating and Managing Online Surveys,” and “iPad: A Beginner’s Guide.” In “Claiming Your Business ID,” Symanoskie will help participants claim their online “business IDs,” create a positive online image for their companies and create an online identity plan of action. She’ll demystify the pivot table in “Creating Pivot Tables in Excel” and show participants how to filter and analyze data, create charts and make formatting changes in Microsoft Excel. “Managing Your Online Identity” will showcase tips and tricks to create social media messages that will catch a reader’s attention, avoid online message pitfalls, and create an online identity plan of action. Symanoskie’s “Creating and Managing Online Surveys” seminar will introduce participants to a crucial customer feedback tool. She’ll identify resources for creating and managing online surveys and discuss tips for getting customers to give feedback. “iPad: A Beginner’s Guide” will introduce participants to Apple’s industry-leading tablet computer and showcase how to navigate through screens, download apps, change settings, work with pictures and more. The schedule for this fall’s Sharper Skills Seminars is as follows: Customer Service Wednesday, October 10, 9:00 – 11:00 a.m. NRCC New River Valley Mall site, Christiansburg -- room 134 Claiming Your Business ID Friday, October 12, 9:00 – 10:30 a.m. NRCC New River Valley Mall site, Christiansburg -- room 127 Creating Pivot Tables in Excel Wednesday, October 17, 1:00 – 2:30 p.m. NRCC New River Valley Mall site, Christiansburg -- room 116 Improve Your Sales Skills Friday, October 19, 10:00 a.m. – noon NRCC New River Valley Mall site, Christiansburg -- room 122 Managing Your Online Identity – Tips and Tricks Monday, October 22, 3:00 – 4:30 p.m. NRCC New River Valley Mall site, Christiansburg – room 122 Managing Your Online Identity – Tips and Tricks Wednesday, October 24, 9:00 – 10:30 a.m. NRCC Dublin – Edwards Hall, room 208 Time Management Friday, October 26, 10:00 a.m. – noon NRCC New River Valley Mall site, Christiansburg – room 134 Creating and Managing Online Surveys Wednesday, November 7, 3:00 – 4:30 p.m. NRCC New River Valley Mall site, Christiansburg – room 133 Customer Service Friday, November 9, 9:00 – 11:00 a.m. NRCC New River Valley Mall site, Christiansburg -- room 134 iPad: A Beginner’s Guide Monday, November 12, 2:00 – 4:00 p.m. NRCC New River Valley Mall site, Christiansburg – room 123 Improve Your Sales Skills Friday, November 16, 10:00 a.m. – noon NRCC New River Valley Mall site, Christiansburg -- room 134 Each Sharper Skills Seminar is $20, but discounts are available for businesses registering multiple participants. For registration and more information call the NRCC Office of Workforce Development at 540-674-3617. |
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